How to Order
Ordering from ECHOSTAR is simple and secure. Follow our straightforward process to get the chemical products you need with competitive pricing and reliable delivery.
Browse Our Products
Explore our comprehensive catalog of high-quality chemical products. Use filters to narrow down by category, or search for specific products. Each product listing includes detailed specifications, applications, and safety information.
View ProductsRequest a Quote
Found what you need? Click the "Request Quote" button on any product page. Fill out the quote request form with your contact information, desired quantity, and any specific requirements or questions. Our team will review your request promptly.
Request QuoteReceive Your Quote
Within 24-48 hours, you'll receive a detailed quotation via email including pricing, availability, delivery timeline, and payment terms. Our quotes are valid for 30 days and include all relevant product documentation (MSDS, COA, etc.).
Review & Confirm Order
Review the quotation carefully. If you have any questions or need adjustments, simply reply to the quote email. Once satisfied, confirm your order by responding with your approval. We'll send you an official order confirmation with all details.
Payment & Processing
Complete payment using your preferred method (bank transfer, mobile money, or other agreed terms). Once payment is confirmed, we immediately process your order and prepare it for shipment. You'll receive payment and shipping confirmations.
Delivery & Support
Your order will be carefully packaged and delivered to your specified location within the agreed timeline. We'll provide tracking information so you can monitor your shipment. Our support team remains available for any post-delivery assistance.
Important Information
Response Time
We respond to all quote requests within 24-48 business hours. For urgent requirements, contact us directly via phone or email.
Minimum Order
Minimum order quantities vary by product. Our team will inform you of any MOQ requirements in the quotation and can suggest alternatives if needed.
Documentation
All orders include Material Safety Data Sheets (MSDS) and Certificate of Analysis (COA). Additional documentation available upon request.
Payment Terms
We accept bank transfers, mobile money, and other payment methods. Credit terms available for established customers subject to approval.
Quote Validity
All quotations are valid for 30 days from the date of issue. Prices may be subject to change after this period due to market conditions.
Delivery Options
We offer delivery across Kenya. Delivery fees and timelines depend on location and order size. Free delivery available for orders above a certain threshold.
Accepted Payment Methods
Bank Transfer
Direct bank transfer to our corporate account. Details provided with invoice.
Mobile Money
M-Pesa and other mobile money platforms accepted for convenient payments.
Credit Terms
30-day credit terms available for approved corporate customers with trade references.
Frequently Asked Questions
Can I order without creating an account?
Yes! You can request quotes as a guest. However, creating an account allows you to track orders, view order history, and receive faster service on future orders.
Do you offer bulk discounts?
Yes, we offer competitive pricing for bulk orders. Specify your required quantity in the quote request, and we'll provide the best possible pricing.
What if a product is out of stock?
We'll inform you of the expected restocking date in our quotation response. For urgent needs, we can suggest alternative products or expedite special orders when possible.
Can I modify or cancel an order?
Orders can be modified or cancelled before payment is processed. After payment, modifications may be subject to restocking fees. Contact us immediately if you need to make changes.
Do you ship outside Kenya?
Currently, we primarily serve customers within Kenya. For international inquiries, please contact us directly to discuss possibilities and arrangements.
Ready to Place Your Order?
Start by browsing our product catalog or contact us directly for personalized assistance.