Privacy Policy

1. Introduction

At ECHOSTAR ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the data practices described in this policy. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a quotation for our products
• Contact us through our website or email
• Place an order for products
• Interact with our chatbot services (WhatsApp, Instagram, Facebook)
• Subscribe to our communications or updates

The personal information we collect may include:

• Full name
• Email address
• Phone number
• Company name and business information
• Delivery address
• Payment information (processed securely by third-party providers)
• Product preferences and quotation history
• Messages sent through chatbot platforms

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, analyze website traffic, and improve our services. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Processing and fulfilling your product quotations and orders
• Communicating with you about your inquiries and orders
• Providing customer support and technical assistance
• Arranging product delivery and logistics
• Responding to chatbot interactions across platforms

3.2 Business Operations

• Managing and maintaining customer accounts
• Processing payments and maintaining financial records
• Sending invoices, receipts, and payment confirmations
• Maintaining records for compliance and legal purposes

3.3 Marketing and Communication

• Sending promotional materials and product updates (with your consent)
• Notifying you about special offers and new products
• Conducting customer surveys and requesting feedback
• Sending business-related notifications and updates

3.4 Website Improvement

• Analyzing website usage and user behavior
• Improving website functionality and user experience
• Developing new products and services
• Monitoring and preventing fraud and security threats

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors (for secure payment handling)
• Delivery and logistics partners
• Cloud hosting and data storage providers
• Email service providers
• Analytics and marketing platforms
• Chatbot platforms (WhatsApp/Twilio, Facebook, Instagram)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations.

4.3 Business Transfers

If ECHOSTAR is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption of sensitive data during transmission (HTTPS/TLS)
• Secure password hashing using industry-standard algorithms
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and purpose:

• Customer records and order history: Retained for 7 years for accounting and legal compliance purposes
• Quotation requests: Retained for 2 years or until you request deletion
• Marketing communications: Retained until you unsubscribe or request deletion
• Website analytics: Typically retained for 26 months
• Chatbot conversations: Retained for quality monitoring and training purposes, up to 2 years

7. Your Rights and Choices

You have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to access your personal information and receive a copy in a structured, commonly used format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to legal and contractual obligations.

7.4 Objection and Restriction

You have the right to object to or request restriction of certain processing activities, such as direct marketing.

7.5 Withdraw Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and special offers. You can opt out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at sales@echostar.com
• Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.

9. Third-Party Links and Services

Our website may contain links to third-party websites, services, or platforms (such as social media). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.

12. Chatbot Privacy

When you interact with our chatbot services on WhatsApp, Instagram, or Facebook:

• Your messages are stored for quality monitoring and service improvement
• Conversations may be reviewed by our staff to improve responses
• Your platform identifier (phone number or social media ID) is collected
• Messages are processed through third-party platforms (Twilio, Meta Graph API)
• You can request deletion of your chatbot conversation history at any time

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. For material changes, we will provide prominent notice on our website or notify you directly. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Data Protection Rights Under Kenyan Law

As a Kenya-based business, we comply with the Kenya Data Protection Act, 2019. You have the right to file a complaint with the Office of the Data Protection Commissioner if you believe your data protection rights have been violated.