Terms & Conditions

1. Introduction

Welcome to ECHOSTAR. These Terms and Conditions govern your use of our website and the purchase of products from ECHOSTAR ("we," "our," or "us"). By accessing our website or placing an order, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.

2. Definitions

• "Customer" refers to any individual or business entity that uses our website or purchases our products.
• "Products" refers to all chemical products, cleaning agents, disinfectants, and industrial chemicals offered by ECHOSTAR.
• "Website" refers to the ECHOSTAR online platform accessible at our domain.
• "Services" includes product information, quotation generation, customer support, and delivery services.

3. Product Information and Quotations

3.1 Product Descriptions

We strive to provide accurate product descriptions, specifications, and pricing information. However, we do not warrant that product descriptions, images, or other content on the website are completely accurate, current, or error-free.

3.2 Quotations

All quotations provided are valid for 30 days from the date of issue unless otherwise stated. Quotations are not binding until confirmed by our sales team. Prices are subject to change without notice after the quotation validity period.

3.3 Product Availability

All products are subject to availability. We reserve the right to discontinue products or limit quantities at any time. In the event a product becomes unavailable after you place an order, we will notify you and offer a suitable alternative or full refund.

4. Orders and Payment

4.1 Order Process

To place an order, you must request a quotation through our website. Our sales team will contact you to confirm the order details, pricing, delivery terms, and payment method.

4.2 Order Confirmation

An order is only considered confirmed once you receive written confirmation from our sales team via email or other official communication. We reserve the right to refuse or cancel any order at our discretion.

4.3 Payment Terms

• Payment methods include bank transfer, M-Pesa, and credit terms for qualified businesses.
• Full payment or agreed deposit must be received before order dispatch unless credit terms have been arranged.
• For credit customers, payment is due within the agreed credit period (typically 30 days).
• Late payments may incur additional charges as per our credit policy.

5. Delivery and Shipping

5.1 Delivery Areas

We deliver products across Kenya. Delivery times and costs vary by location and order size. Specific delivery terms will be confirmed when your order is processed.

5.2 Delivery Times

Estimated delivery times are provided in good faith but are not guaranteed. We are not liable for delays caused by factors beyond our reasonable control, including but not limited to transport disruptions, weather conditions, or supplier delays.

5.3 Risk and Title

Risk in the products passes to you upon delivery. Title to the products remains with ECHOSTAR until full payment is received.

6. Product Safety and Usage

6.1 Chemical Safety

All chemical products must be handled, stored, and used in accordance with safety guidelines and Material Safety Data Sheets (MSDS) provided. Customers are responsible for ensuring proper training and safety procedures are followed.

6.2 Certifications

Our products are KEBS-certified and meet applicable safety and quality standards. However, customers are responsible for ensuring products are suitable for their intended applications.

6.3 Customer Responsibility

You are solely responsible for determining the suitability of our products for your specific use case. We recommend consulting with our technical team if you have questions about product applications.

7. Returns and Refunds

7.1 Return Policy

Due to the nature of chemical products, returns are only accepted for:

• Products damaged during delivery
• Incorrect products delivered
• Defective or non-conforming products

7.2 Return Process

All return requests must be made within 7 days of delivery. Contact our customer service team with your order number, product details, and reason for return. Returns require prior authorization.

7.3 Refunds

Approved refunds will be processed within 14 business days of receiving the returned product. Refunds will be issued via the original payment method unless otherwise agreed.

8. Limitation of Liability

To the fullest extent permitted by law:

• ECHOSTAR shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use our products or services.
• Our total liability for any claim arising from your use of our products shall not exceed the amount paid for the specific product giving rise to the claim.
• We are not liable for damages resulting from improper storage, handling, or use of products.
• We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components.

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of ECHOSTAR or its content suppliers and is protected by Kenyan and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

10. Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

11. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government actions, strikes, natural disasters, pandemics, or failure of suppliers or transport providers.

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after any changes constitutes acceptance of the new terms. We encourage you to review these terms periodically.

13. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Kenya.

We encourage customers to contact us first to resolve any disputes amicably before pursuing legal action.

14. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us: